Terms of Service

Autoobot answers messages and comments on Facebook pages, Instagram, WhatsApp and TikTok automatically, gathers conversations in one team inbox, publishes posts, runs comment campaigns, flows and giveaways, and offers Octo, an AI assistant.

We improve Autoobot all the time and may add, change or remove features. Before we remove a feature you pay for, we tell you.

• You must be at least 18 and able to make a binding contract.
• Give accurate information and keep your sign-in safe. You are responsible for what happens in your workspace, including what the team members you invite do.
• A page, account or number may be held by several workspaces. It then has one set of settings, and the admins of every workspace holding it manage it.
• Tell us at once if you think someone used your account without permission.

Autoobot is an independent service. It is not affiliated with, endorsed or sponsored by Meta Platforms, Inc., WhatsApp LLC, TikTok or Google. Facebook, Instagram, WhatsApp, TikTok and Google are trademarks of their owners.

When you connect a page, account or number, you must have the right to do so, and you must follow that platform’s terms and policies, including the Meta Terms and Platform Terms, Instagram’s Terms of Use and Community Guidelines, the WhatsApp Terms of Service and Business Messaging Policy, and TikTok’s Terms of Service and Community Guidelines.

Platforms set limits (for example how long after a message a reply may be sent, and how many messages may go out) and may change their services, restrict a feature, or suspend a page, account or number. Autoobot works within those limits. A platform’s decision or change is not a breach of these terms.

WhatsApp: you link your own number as a linked device and are responsible for using it within WhatsApp’s terms: message only people who expect to hear from you, and send no bulk or unsolicited messages. WhatsApp may restrict or ban a number that breaks its rules.

You must not use Autoobot to:

• send spam, or messages to people who did not agree to receive them;
• break any law, including privacy, consumer protection, anti-spam and marketing laws;
• send content that is illegal, harmful, hateful, harassing or deceptive, or that infringes anyone’s rights;
• pretend to be someone else, or mislead people about who they are talking to;
• run giveaways or promotions that break the law or a platform’s promotion rules;
• attack, overload, scrape or reverse engineer Autoobot, or work around its limits or a platform’s;
• resell Autoobot without our written agreement.

We may suspend or limit an account that breaks these rules, or that a platform asks us to stop, and we tell you why unless the law or safety prevents it.

Your content is yours: your settings, replies, flows, files, and the conversations of your pages, accounts and numbers. You give us the permission we need to store it, process it and send it, only to provide the service.

For the personal data of the people who write to you, you are the controller and we process it on your behalf, as our Privacy policy explains. You are responsible for having a lawful reason to message them and, where the law requires it, for telling them that you use automatic replies and service providers.

AI replies and Octo write answers automatically from your instructions, your knowledge sources and the conversation. They can be wrong or incomplete. Check your settings, keep your sources up to date, and do not rely on them for legal, medical, financial or other professional advice. You are responsible for what is sent from your pages, accounts and numbers.

You run your giveaways: you set their rules, choose and deliver the prizes, and follow the law and each platform’s rules for promotions. Autoobot gives you the tools to gather entrants from your posts’ comments and to draw winners in a way anyone can check.

• Prices are in US dollars and shown on the billing page before you pay: per page, account or number, or per package of several, monthly or yearly, and add-ons for extra replies.
• You pay in advance for the period you choose. Nothing renews automatically: when the period ends, you renew by paying again, and we email you a reminder before it ends.
• When a subscription or trial ends, the automatic replies and campaigns of that page, account or number stop. Its settings and conversations stay, and it answers again as soon as it is paid for.
• A new page, account or number may get one free trial. A trial’s length, the replies included and what a package covers are those shown when you start or pay.
• No limit on standard replies: where a package says so, its standard replies (keyword replies, flows, replies to comments and private replies) have no monthly number. They are sent within each platform’s limits and at a safe pace that protects your page, account or number. AI replies have the monthly number shown with the package.
• Card payments: our order process is conducted by our online reseller Lemon Squeezy, the Merchant of Record for these orders. Lemon Squeezy processes the payment, issues the receipt and handles the sales tax or VAT that applies; refunds of card orders are made through it.
• Manual payments: you may also pay by transfer through the ways shown on the billing page. What you pay for starts once we have checked the payment; we may decline a payment we cannot verify.
• We may change prices. A change never affects a period already paid, and we announce it before it applies.

You can stop using Autoobot, or let a subscription end, at any time; what you paid for keeps working until the end of its period. Refunds follow our Refund policy: within 7 days of a payment, for a technical problem we could not fix, a double charge or a billing error.

You can stop using Autoobot at any time and ask us to delete your account. We may suspend or end your access if you break these terms or do not pay, or if the law or a platform requires it. When access ends, Autoobot stops answering for your pages, accounts and numbers, and we keep or delete data as our Privacy policy says.

Autoobot, its software, design and brand belong to Youbeya LLC. These terms give you a limited, non-exclusive, non-transferable right to use Autoobot while your account is in good standing. If you send us ideas or feedback, we may use them freely.

Autoobot is provided «as is» and «as available». We work to keep it running and accurate, but we do not promise that it will never be interrupted or make a mistake, that every message or comment will be received or answered, or that it fits every need. As far as the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

As far as the law allows, Youbeya LLC is not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim about Autoobot is limited to what you paid us in the 12 months before the claim.

We are not liable for events beyond our reasonable control, such as a platform’s outage or change, network failures or natural disasters. Where the law does not allow these limits, they apply as far as it does.

You will defend and indemnify Youbeya LLC against claims that arise from your content, from your use of Autoobot against these terms or the law, or from your breach of a platform’s terms.

These terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

Before any formal claim, contact us so we can try to settle it within 30 days. A dispute that is not settled is resolved by binding arbitration administered by the American Arbitration Association under its rules, online or in Wyoming, in English; either of us may still bring an individual claim in a small claims court. Claims are brought individually, not as part of a class or representative action.

Nothing here takes away rights the consumer law of your country gives you and that cannot be waived.

If part of these terms cannot be enforced, the rest still applies. Not enforcing a right is not giving it up. You may not transfer these terms without our consent; we may transfer them with our business. These terms, with our Privacy and Refund policies, are the whole agreement about Autoobot. If a translation differs from the English version, the English version applies.

We post every new version on this page with its date. When a change is significant, we tell customers by email or in the dashboard before it applies. Using Autoobot after it applies means you accept it.

Youbeya LLC (Autoobot) · support@autoobot.com · WhatsApp · autoobot.com