Facebook pages, answered around the clock
Answer Messenger and every comment on your pages automatically, publish the Messenger menu, and let your team take over at any moment. Everything you set for a page is shared by every workspace that adds it.
Quick start
Most pages are answering within ten minutes.
- 1Open Facebook → Pages and choose “Connect Facebook”. Sign in and allow the pages Autoobot may use.
- 2Under “Add a page”, add the pages Autoobot should answer for. A new page starts its 7-day free trial.
- 3In Facebook → Message bot, choose how Messenger is answered: keyword replies, an AI reply or Octo, and save.
- 4In Facebook → Comments, set up the campaign for all posts with a private and a public reply.
- 5From another Facebook account, send the page a message and leave a comment; the replies arrive within seconds.
Before you begin
Four things make everything else work.
You manage the page
Your Facebook account needs to manage messages and community activity on the page (full control includes both).
Messages are on
The page must accept messages in its settings, or Messenger replies and private replies cannot be sent.
One set of settings
A page added by several workspaces has one set of replies, campaigns and conversations, shared by all of them.
More than one manager
Link the Facebook accounts of everyone who manages the page: if one loses access, Autoobot keeps answering with another’s.
Add your pages
Autoobot answers only for the pages you add, not for every page your account manages.
- 1Open Facebook → Pages.
- 2Choose “Connect Facebook” (or “Connect another Facebook account”) and sign in.
- 3Under “Add a page”, find the page; pages with saved settings say so.
- 4Choose “Add page”: Autoobot says first whether it starts a trial or takes a place in a package.
Free trial
A page gets one 7-day trial, from the first time it is added to any workspace.
A place in a package
After the trial a page needs a place in a package; adding uses a free place at once.
Already active elsewhere
A page another workspace already covers is added without using a place in your packages.
Remove from my workspace
Its settings and conversations are kept: add it again and they come back. Other workspaces keep the page.
Message bot
The message bot answers Messenger for each page, with the same settings as every channel.
Nobody (you and your team)
Messages reach the inbox and nobody answers automatically.
Keyword replies
A reply for each set of keywords, matched in one of three ways, Arabic spelling variants included.
AI reply
AI writes a short reply from your instructions about what the page sells and how it speaks.
Octo
Your assistant answers from its knowledge and hands the conversation over when it is not sure.
When nothing matches
A reply for messages no keyword reply answers; leave it empty to send nothing.
Working hours and audience
Reply always, within working hours or outside them, to everyone or to new conversations only.
One reply to a burst
Messages sent within a few seconds get one reply together.
Flows
A keyword reply, or the reply when nothing matches, can start one of the page’s flows instead of a text.
Flows
A flow is steps people go through by tapping buttons. You draw it on a canvas: each step sends up to six messages, and a line from a button leads to the next step. A reply of one text needs no flow: write it in a keyword reply.
The canvas
Drag a line from a button to a step to link them, or drop it on empty space to make the next step. Choose a step to edit it beside the canvas. Arrange lays the steps out for you.
Draft, then publish
What you change is kept as a draft as you work, and reaches nobody. People get it when you press Publish, which first checks every step, and that nothing is left with no way to reach it.
Up to six messages a step
Text, a picture or file up to 25 MB, text with buttons, or up to ten cards. The preview in each step shows what the person will see.
Buttons and quick replies
Up to three buttons on a message: go to a step, open a link, call a number, talk to a person, or go back to the bot. Quick replies are answers to tap, and one can ask for their email or phone number.
When a step is sent
A step can add or remove labels, and hand the conversation to a person once its last message is out.
Waiting and typing
Each message can wait up to 60 seconds and show “typing…” meanwhile. If your team steps in, messages not sent yet are cancelled.
Publishing
Publish on your pages now or later, on one page or several.
Photos, video, text, links
One to ten JPEG or PNG photos up to 10 MB each; one MP4 or MOV video up to 100 MB; text alone; or a link with its preview.
Schedule
Pick the date, time and time zone; Autoobot publishes at that minute.
Repeat
Publish the same post again every few hours or days; text options make each one different.
A campaign for the post
Tick the option and the campaign editor opens next. Its replies start the moment the post is published, and each repeat gets its own campaign. You can add or edit it from the list while the post waits.
Your files
Files are kept on Autoobot so Facebook can fetch them, and deleted two weeks after they are no longer needed.
Who can publish
A manager of the page with the content permission on Facebook must have linked their account. The list says so if none has.
Posts and reports
Pick the page, then the post: Autoobot shows what people are commenting on now.
Choose the page
With several pages, choose one at the top; search by its name or id. The page you last opened stays chosen.
Posts with comments now
The posts people commented on in the last days, the latest comment first, with the new comments counted.
All posts
Every post as Facebook has it now, newest first, with its picture; more load as you scroll.
Delivery report
Each campaign’s report: answered, private replies, “if the private reply cannot be sent”, left, hidden or deleted.
Instagram through the page
An Instagram account linked to your page is answered through it, with no separate sign-in.
It appears by itself
The page’s Instagram account shows in the Instagram pages, marked “through the Facebook page”.
Covered by its Facebook page
Turn it on in Billing. Its replies and campaigns run while it has its trial or its own place in a package.
One way answers
If the account is also linked with Instagram Login, only one way answers, so nobody gets two replies.
Its own settings
Its message bot, comment campaigns and starter questions are set in the Instagram pages.
When your team replies
Automation steps aside the moment a person answers.
You replied in Meta Business Suite
A reply from the page’s inbox or Business Suite stops the bot in that conversation.
You replied from the inbox
A reply from Autoobot’s inbox does the same.
Meta took the conversation
When Meta’s inbox or Meta AI owns a conversation, the bot waits until it is given back.
When it comes back
After 1, 4 or 24 hours without a reply from you, when you resume it, or when you resolve the conversation.
Inbox
Messenger and comments land in the same inbox as every other channel.
Filter by page
See one page, one channel, or everything together.
Reply from the inbox
Answer messages and comments without opening Facebook.
Notes and drafts
Private notes for the team, and an AI draft when you want one.
Permissions per page
Each person sees only the pages you give them.
Trials and page packages
Each page, and each Instagram account linked to one, needs its trial or a place in a package; one place covers it for everyone.
7 days free
Once per page or account that was never added before; it needs no package, and has its own replies for the 7 days.
Page packages
Each package has places for pages and linked accounts, and a number of replies a month for them. For more places, buy another package. Once its replies are used, extra replies take over.
One place is enough
A place in any workspace that holds the page covers it for all of them.
When it ends
Replies and campaigns stop on that asset only; its settings and conversations stay, and come back the moment it is covered again. When only its replies are used up, they come back next month or with an add-on.
Troubleshooting
The usual causes, and what to do.
My page is not in the list
Choose “Refresh the list”. If it is still missing, the Facebook account you linked does not manage the page: link an account that does.
The page says “No access”
None of your linked Facebook accounts manages the page any more. Its settings stay; link an account that manages it.
The page says “Reconnect Facebook”
No linked account that manages the page can be used now. Connect one again; the replies resume.
Nothing is answered
Check that the page is active (its trial or a package), that the message bot or a campaign is on, and that the conversation is not with a person.
A private reply failed
Facebook refused it (privacy settings, a page commenting). The public reply asking to message the page was posted instead, if you set one.
“Sending slowed”
Autoobot spaced the page’s replies to protect it from Facebook’s limits. They keep going, a little later.
The menu does not show
Messenger can take a while to show changes. Open a new chat from another account; the menu needs the Get Started button.
Need a hand?
Write to our team on WhatsApp; we answer in Arabic and English.
This guide follows Autoobot as it works today. Facebook’s own rules and limits may change.
Comment campaigns
A campaign answers the comments on a page’s posts: privately first, then in public.
All posts
Answers comments on every post that has no campaign of its own, new posts included.
One post
A campaign of its own for one post: its words, its replies, its offer.
Example: a comment becomes a conversation
If the private reply cannot be sent
Ten variations
Public replies come in ten versions, so the page never posts the same text again and again.
Three ways to match
Keywords can match even inside another word, as a whole word, or only the keyword.
Offensive comments
Checked before anything is sent: hidden or deleted, and never answered.
Answer each person once
A person answered recently is left alone; Autoobot remembers a week of replies.
Never the page itself
Comments the page writes are never answered, and replies inside a thread only when you allow it.
AI or Octo
Instead of fixed texts, AI or your Octo assistant writes both replies, and Octo hands over when it should.