What every channel shares
Facebook, Instagram, WhatsApp and TikTok work the same way in Autoobot: one page, account or number at a time, one inbox, one team.
Choose the page, account or number
Every channel page works on one page, account or number at a time.
- 1Open a channel page: comments, message bot, publishing or the WhatsApp page.
- 2At the top, the chosen one shows with its picture, name and id; choose “Change”.
- 3Search by name or id, then pick it from the list.
- 4Autoobot remembers your choice the next time you come back.
On every channel
The same picker on Facebook, Instagram, WhatsApp and TikTok pages.
Only when you need it
With a single page, account or number, nothing to choose: it is used directly.
Posts and their comments
On comment pages, two lists show the posts and what answers each one.
Posts with comments now
The posts people commented on in the last days, the latest comment first, with when it came.
All posts
Every post as the platform has it now, newest first; more load as you scroll.
Each post’s campaign
Its own campaign is on or off, answered by the all-posts campaign, or no campaign.
Fresh pictures
Pictures come straight from the platform, so they never show as expired.
Delivery reports
Each campaign has a delivery report (the Report button): what it did with every comment.
Answered
The reply was posted.
Not sent
The platform refused it; the reason is shown.
Left
On purpose: answered before, a reply inside a thread, or outside the hours.
On its way
Waiting for its turn, so the account stays within the platform’s limits.
Hidden or deleted
An offensive comment the campaign hid or deleted.
Private replies
How many private replies reached people, and on Facebook how many were answered publicly instead.
The inbox
Every message and comment, from every channel, in one place.
Filter
By channel, by page, account or number, and by status.
Private notes
Notes the customer never sees, for the team.
AI drafts
Ask AI for a reply draft, then edit it before sending.
Message log
Every message in and out, with who or what sent it.
When your team replies
On every channel, the bot steps aside the moment a person answers.
You reply, it stops
From the inbox, the phone, WhatsApp Web, the Instagram app or Meta Business Suite.
When it comes back
After 1, 4 or 24 hours without a reply from you, when you resume it, or when you resolve the conversation.
You decide
Pause or resume automatic replies for one conversation from the inbox.
Octo
Octo is your AI assistant, for every channel.
Your knowledge
Texts, questions and answers, web pages and PDF files.
Everywhere
Messages and comments on Facebook, Instagram, WhatsApp and TikTok.
It hands over
When it is not sure, it hands the conversation to your team, with the reason.
Shared accounts
A page or account held by several workspaces can use the assistant of any of them.
Your team
Give each person exactly what they work on.
Workspace admin
Everything in the workspace: accounts, team, billing.
Admin of an account
Everything about the pages, accounts or numbers you give them, and nothing else.
Member
Only the tools you grant on each page, account or number: inbox, replies, campaigns.
Trials and subscriptions
Each page, account or number has its own subscription.
Per page, account or number
You pay only for what Autoobot answers for.
One trial each
7 days for a Facebook page; a trial for each new Instagram account, TikTok account and WhatsApp number.
One payment covers all
Paid in any workspace that holds it, it is active for all of them.
When it stops
Only that page, account or number stops; every workspace holding it is told, and it comes back the moment it is renewed.
This guide follows Autoobot as it works today.