TikTok Help Center

Set up TikTok automation with confidence

A complete guide to connecting your account, automating public comments and direct messages, using AI safely, and checking every reply in Autoobot.

See the quick startWatch the walkthrough

Quick start

Follow these five checkpoints to launch your first reliable automation.

  1. 1Connect the TikTok account and approve the requested permissions.
  2. 2Confirm that messaging access and Direct messages from Everyone are enabled.
  3. 3Publish an account-wide or post-specific comment campaign.
  4. 4Turn on the message bot with keywords or AI instructions.
  5. 5Test the flow and confirm delivery in Inbox, Message Log, and Reports.

Before you begin

TikTok controls which business messaging features each account can use. Complete these checks before building an automation.

Business access

DM bots and native automatic messages require the TikTok business entitlements shown for your account. Verification or Advanced Access may be required.

Allow direct messages

In TikTok, open Settings and privacy, then Privacy, Direct messages, and allow messages from Everyone.

Approve permissions

During connection, approve the requested profile, video, comment, and messaging permissions so Autoobot can load content and send replies.

Reconnect after changes

If you verify the business later, change access, or see a reconnect warning, connect the account again to refresh its permissions.

TikTok changes access rules over time. Use the eligibility and API status shown in Autoobot as the final status for each connected account.
TikTok automatic-message requirements TikTok business verification guide

Connect a TikTok account

Autoobot needs a connected TikTok account to load videos, receive events, and send replies from the correct business identity.

  1. 1Go to Connected Accounts and choose Continue with TikTok.
  2. 2Sign in to TikTok, select the correct account, and approve every requested permission.
  3. 3Return to Autoobot and confirm that the account shows Connected instead of Needs reconnect.
  4. 4If messaging features remain unavailable after verification, reconnect the account to obtain the new access.

Owner login

The TikTok identity can sign in to Autoobot and switch into this workspace.

Asset only

The workspace can automate this account, but the TikTok identity cannot use it to sign in.

A reconnect refreshes authorization; it does not delete your existing campaigns or message bot.
Open Connected Accounts

Automate TikTok comments

Create an automation for all of the account’s posts or attach a dedicated campaign to one video. Both use the same reply modes and safety controls.

Account-wide fallback

Runs for a new comment when its video does not have an active post-specific campaign. Use it for a consistent reply across the account.

Post-specific campaign

Runs only for the selected video. Use it when a product, property, offer, or call to action needs its own reply flow.

An active post-specific campaign takes priority. The account-wide fallback is used only when that post has no active campaign.

Create the campaign

  1. 1Select the TikTok account, then choose the all-posts automation or open a video and select Auto comments reply.
  2. 2Choose whether Autoobot may like or hide the comment and reply to the same user more than once.
  3. 3Choose General, Keywords, AI or Octo, then enter the public reply and any eligible private reply.
  4. 4Review all public reply variations or generate them with AI. Keep every version accurate and natural.
  5. 5Set the campaign status to Active, save it, and test with a new TikTok comment.

General reply

Send the same message intent regardless of the words in the comment.

Keywords

Send different answers for words such as price, address, availability, or an offer number.

AI reply

Generate a short answer from the role, products, prices, policies, and boundaries in your training data.

Octo

Octo, your AI assistant, writes a short public reply from its knowledge, and the private message if it is on.

Three ways to match

Even inside another word matches the keyword anywhere. Whole word matches it on its own, with Arabic prefixes such as ال allowed. Only the keyword requires the whole comment to be the keyword.

No-match fallback

In keyword mode, use a fallback for comments that match no keyword, or leave it empty to send nothing.

Comment actions

Liking, hiding, and repeated-user replies are independent controls. Enable only the actions the campaign needs.

Public replies require 10 variations

Autoobot requires exactly 10 versions of every public reply, each no longer than 150 characters. Write them manually or use Generate variations, then review before saving. This is an Autoobot anti-duplication safeguard. Public replies are intentionally queued for about 9–15 seconds, so an immediate reply should not be expected.

Private replies depend on TikTok eligibility

Comment-to-Message controls appear only when TikTok marks the account and comment flow as eligible. Availability can depend on account type, permissions, region, comment level, timing, age, and conversation history.

Pick the account, then the video

With several accounts, choose one at the top of the comments page. Then “posts with comments now” shows the videos people are commenting on, and “all posts” every video, each with its campaign.
Open Comments

Move a public comment into a private conversation

When direct private replies from a comment are unavailable, invite the customer to send a short identifier through the message box under the video, then let a DM bot answer it.

  1. 1Publish a public comment reply asking the customer to send a specific number, word, or offer ID in a direct message.
  2. 2The customer opens TikTok messages from the video and sends that identifier privately.
  3. 3A published Autoobot DM bot matches the identifier as an exact keyword.
  4. 4The bot sends the matching price, property details, link, or next step in the private conversation.

Example conversation flow

Public comment reply
Send “1” in a private message and we will send you the price and full details.
Exact keyword alternatives
1 · ١ · one · واحد · property-17
Private bot reply
Thanks for your interest. Here are the price, availability, and next steps for offer 1.
Add the ways your audience may type the same identifier, including Arabic and Latin digits, written words, and campaign-specific IDs.
Open Message bot

Set up the message bot and AI replies

The message bot answers incoming private messages for a TikTok account. Each account has one bot.

  1. 1Select the connected TikTok account at the top of Message bot.
  2. 2Choose how the bot replies: Keywords for predictable answers, AI for answers from your instructions, Octo to answer from your assistant's knowledge, or Off.
  3. 3For keyword mode, choose how keywords match and add every expected keyword alternative to the correct reply.
  4. 4Turn on the fallback reply for messages the bot does not answer, then save.

Reliable keywords

Use Only the keyword for short identifiers and offer numbers, and Whole word so a short keyword does not match part of a longer word. Group equivalent spellings in one reply, and create a separate reply for each product or campaign.
1, ١, one, واحد, property-17

What to include in AI training data

Define the bot's role, tone, language, and the type of customers it serves.

List accurate product or service names, prices, availability, locations, and links.

Explain delivery, returns, opening hours, booking rules, and escalation paths.

Tell the AI what it must not invent and when it should ask a human agent to continue.

An AI or Octo bot answers every message. The fallback reply is sent when the bot does not answer: no keyword matches, the bot is off, or it already answered this person.
Open Message bot

Octo and your team

Octo is your AI assistant. It answers TikTok messages and comments from the knowledge you gave it, and hands the conversation to your team when it should.

  1. 1Open Octo from the menu, create an assistant and write its instructions.
  2. 2Add what it must know (text, FAQs, web pages or PDF files), then try it in Try it.
  3. 3In the message bot or a comment campaign, choose Octo as the reply type, then choose the assistant.
  4. 4Save the bot or turn the campaign on. An Octo bot answers every message.

It answers from knowledge

Octo answers only from what you added, and asks the customer to clarify when the question is unclear.

In comments

A short public reply under the comment, and a private message if you turned it on.

It hands over to your team

When the customer asks for a person, or Octo cannot answer, the conversation goes to your team and shows as Human in charge in the inbox.

Your team comes first

When someone from your team replies in a TikTok conversation from the inbox, every automatic reply stops in it: Octo, DM bots and comment campaigns. They come back 24 hours after the last team reply, or right away with “Resume automatic replies” in the inbox.
Each Octo reply counts as one AI reply on the TikTok account’s subscription.
Open Octo

Configure TikTok Native Auto Messages

Native Auto Messages are TikTok-owned conversation starters. Autoobot lets eligible business accounts manage them from the Native Auto Messages tab.

Welcome message

Greets a person when they start a conversation with the business for the first time.

Suggested questions

Shows tappable common questions with the answer TikTok sends after the person selects one.

Chat prompts

Shows topic buttons that help customers begin the conversation with a clear intent.

TikTok reviews native message changes

New or edited native messages may remain pending while TikTok reviews them. Official guidance says review commonly takes 1–5 business days, and another review may be required after an edit.
TikTok Business Center setup guide
Open Native Auto Messages

Use Inbox, Message Log, and Reports

Test every new automation and use Autoobot's monitoring views to confirm what arrived, what was sent, and why a run failed.

Inbox

Read TikTok comments and DMs, continue conversations manually, and resolve or snooze threads.

Message Log

Search incoming and outgoing messages and filter by TikTok channel, sender, and delivery status.

Reports

Review automation success totals and recent comment or bot failures across the workspace.

TikTok DM replies use a 48-hour window

Autoobot shows how much time remains after the customer's latest message. When the window expires, manual and automated replies are disabled until the customer messages again.
Inbox

Troubleshooting checklist

Start with the symptom below, then confirm the account, campaign, keywords, and delivery log in that order.

My TikTok videos are missing

Confirm the correct account is selected, refresh the video list, and check that TikTok has published the content. If loading still fails, review permissions and reconnect the account.

The account says Needs reconnect

Open Connected Accounts and connect the same TikTok account again. Approve all requested permissions; your existing Autoobot settings remain stored.

Private reply controls are hidden

TikTok has not marked this account as eligible for Comment-to-Message. Use the public-comment-to-DM keyword workflow instead, and recheck after any business verification or access change.

A comment did not receive a reply

Check that the campaign is Active, confirm whether a post-specific campaign overrides the all-posts automation, verify the keyword match and all 10 variations, then allow for the 9–15 second queue delay and inspect Reports.

The message bot did not answer

Confirm the correct account and that the bot is not Off; check how keywords match and keyword spelling; then verify the fallback reply, the 48-hour window, and the Logs tab.

Automatic replies stopped in one conversation

Someone from your team replied in this conversation from the inbox, so every automatic reply stopped in it. They come back 24 hours after the last team reply, or right away with “Resume automatic replies” in the inbox.

A native message is pending or unavailable

Confirm verified business access, Direct messages from Everyone, and the API status in Native Auto Messages. Pending content must finish TikTok moderation before it becomes active.

Reports show a failed automation

Open Reports for the recent error, then use Message Log or the DM bot Logs tab for the related event. Reconnect the account for permission errors and contact support with the account, time, and error details if it continues.

Useful terms

Account-wide fallback
The comment campaign used when a video has no active campaign of its own.
Post-specific campaign
A comment automation attached to one selected TikTok video.
Keyword
A word, phrase, digit, or identifier that selects a predefined reply.
No-match fallback
The optional reply used when no keyword matches.
Native Auto Message
A TikTok-owned welcome, suggested question, or chat prompt shown inside TikTok messaging.

Still need help?

Send support the TikTok account name, the approximate time of the test, what the customer sent, and any error shown in Reports or Logs.

Contact support

Build automatic TikTok comment and message replies

Watch the original Autoobot walkthrough, then use the written sections below for the current controls, requirements, and troubleshooting steps.

Watch on YouTube

This guide follows the current Autoobot controls. TikTok eligibility, review times, and platform rules may change.