Answer WhatsApp customers automatically, and stay in charge
Link your number in a minute, choose who replies, and take over any conversation from your phone or the inbox. Autoobot never talks over you.
Start in four steps
From nothing to the first automatic reply.
- 1Open WhatsApp numbers and link your number with a QR code or a pairing code.
- 2Under "Who replies automatically?", choose keywords, AI or Octo, and save.
- 3Set when the bot replies and to whom, if not always and to everyone.
- 4Send a message from another phone and watch the reply arrive in the inbox.
Before you start
Your number stays on your phone. Autoobot connects as a linked device, like WhatsApp Web.
WhatsApp on your phone
WhatsApp or WhatsApp Business, signed in with the number you want to link.
The phone comes online now and then
Linked devices keep working while the phone is off, but WhatsApp logs them out if the phone stays offline for about two weeks.
A workspace admin links it
Linking a new number is for workspace admins; others can be given the inbox or automatic replies of a number.
WhatsApp Business greeting and away messages
Turn them off on the phone. They are sent by the phone, so Autoobot sees them as you replying and steps aside.
Link a number
Choose the way that suits you; both take about a minute.
With a QR code
- 1In Autoobot, open WhatsApp numbers and press Link number with "Scan a QR code".
- 2On the phone: WhatsApp → Settings → Linked devices → Link a device.
- 3Scan the code on the screen. The status goes Linking → Catching up → Connected.
With a pairing code
- 1Choose "Type a code on the phone" and enter the number with its country code, digits only.
- 2On the phone: Linked devices → Link a device → Link with phone number instead.
- 3Type the 8-character code shown in Autoobot.
Who replies
Each number has one way of replying automatically. You can change it at any time; nothing changes until you save.
No one
Only you and your team reply. Messages still arrive in the inbox.
Keywords
A fixed reply when a message contains words you choose. Checked from top to bottom; the first match is sent.
AI
Replies written from instructions you give: your business, your tone, what never to promise.
Octo
An assistant that answers from your knowledge (files, pages, questions and answers), names its source, and hands over when it should.
Example of a keyword reply
- Keywords
- السعر, بكم, price
- Reply
- Prices start at 5,000 SDG. Send the product name and we send you its price.
When and to whom
Automatic replies can follow your working hours and leave conversations you already handle.
When it replies
Always, only within working hours, or only outside them, by day, time and time zone.
To whom
Everyone, or only new conversations: once a person answers a conversation, the bot stays out of it.
Waiting before replying
Messages sent within a few seconds get one reply together, like a person reading before answering.
Typing
The customer sees "typing…" just before the reply, and the bot waits while the customer is still typing.
You take over
People always come first. The moment you reply, from the phone, WhatsApp Web or the inbox, the bot stops in that conversation only.
The bot steps aside
The conversation shows "Human in charge" in the inbox. Other conversations keep their automatic replies.
When it comes back
After 1, 4 or 24 hours without a reply from you, only when you resume it, and optionally when you resolve the conversation.
You decide any time
In the inbox, pause or resume automatic replies for one conversation.
No bot-to-bot loops
If a conversation gets too many automatic replies in an hour, it is handed to a person.
The 24-hour window
Autoobot never starts a conversation and never sends follow-ups.
Inbox and team
Every WhatsApp conversation is in the shared inbox with your TikTok conversations.
Filter by number
Pick a number to see only its conversations, with open counts.
Private notes
Write notes only your team sees; they are never sent and never shown to the AI.
Reply drafts
Ask for a draft; with Octo, it is written from the assistant’s knowledge.
Permissions per number
On the team page, give someone the inbox, the automatic replies, or full admin of one number.
Subscription
Each number has its own subscription.
Free trial
A new number starts with a free trial.
Replies included
AI replies (AI and Octo) and standard replies (keywords) each month; the WhatsApp page shows what is left.
When it runs out
Automatic replies stop; messages keep arriving in the inbox and you can still reply yourself.
Troubleshooting
Start with the symptom.
The number shows Disconnected
Check the phone has internet, open WhatsApp on it, then wait a minute. If it was logged out from the phone, link it again.
The QR code expired
Codes refresh by themselves for a while; if it stops, press Link again.
A customer got no automatic reply
Check, in order: the mode is saved, the working hours and audience, that the conversation is not "Human in charge", the replies left this month, and the 24-hour window.
Replies stopped after I answered
That is on purpose: you took over that conversation. It resumes by your resume setting, or press Resume in the inbox.
"May not have been delivered"
The connection dropped while sending. Check the chat on the phone; if the customer did not get it, press Send again.
The bot stopped for a new customer at once
WhatsApp Business greeting or away messages are on; they come from the phone and count as you replying. Turn them off.
Need a hand?
Send us the number (not the code) and what you see; we answer on WhatsApp.
This guide follows Autoobot as it works today. WhatsApp’s own rules for linked devices may change.