Documentation

Messenger Bot

You will be able to set your messenger bot for multiple pages. The bot can reply with text, post back button, quick reply, image, video, template, carousel template & so on. Setting up your messenger bot with Bot Inboxer will reply all your customers in messenger very fast.

Here you can manage your messanger bot settings. To make all the things easy this section is devided into three sub-section. They are:

  • Bot settings
  • Post-back manager
  • Whitelisted domains

Bot settings

This page is devided into three parts. The left most part desplays all your pages. The middle one shows available settings and the right part displays corresponding report of availabe settings.

In the middle section you will find Bot reply settings, Get started settings, General settings, Action button settings, Persistent menu settings. When you will click the Change settings text then the right side part will display corresponding data.

Bot reply settings

Whey you will select this settings then the right side will show you all the Bot reply you have created so far. You can add new Bot Reply and see Bot settings data by clicking the corresponding button. This is keyword based reply. Replying Keywords must be comma separated.

General settings:

You can set "Mark as seen status", "Chat with human email", "Reply if no match found" settings. Change as your need.

Action button settings:

There are few system defined reply templates so that users do not have to set them. Users just have to edit them if they like

Template

Get-started template :

respond when visitor click on get started button

No match template :

respond when system does not get any matching keyword to reply.

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Un-subscribe template :

replies when visitor click unsubscribe button

Re-subscribe template :

replies when visitor click resubscribe button>

Email quick reply template :

replies when visitor provides his/her email

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Phone quick reply template :

replies when visitor provides his/her phone

Birthday quick reply template :

replies when visitor provides his/her birth date

Chat with human template :

replies when visitor wants to chat with human agent

Chat with robot template :

replies when visitor wants to chat with robot agent

After selecting any of the above settings you will find corresponding settings to be changed.

Persistent menu settings

This section will reveal your persistent menu settings. You can add persistent menu settings by clicking the Create persistent menu button.

Sequence Message Settings:

In this section, you will discover the settings for Sequence messages and you can add a Sequence to these messages by clicking on the Add Sequence button. This setting is done for SMS and email messages.

Post-back manager:

You can set your post-back settings here. Here you find your post-back templetes. You can create new templete by clicking the button Create new templte. This button will redirect you to a new page to fill necessary informations.

Whitelisted domains:

If you want to send any websites link through your bot, you have to make that website whitelisted first. This settings will be found here. You can add, edit and delete your whitelisted domains from here. Do not worry, you do not need to whitelist manually, system will automatically whitelist for you whenever needed.